CANCELLATION

In the event that the Client cancels or terminates the Contract (other than in accordance with clause 9.1) or in the event that the Supplier terminates the Contract under clause 9.1, or the Client or End User cancels an individual appointment for the Services, the Client shall pay the following Cancellation Fee to the Supplier immediately upon receipt of the Supplier’s invoice:

 

Cancellation Fee

Less than [14 days] prior to the Commencement Date or appointment

[25%] of the then unpaid Fees

Less than [7 days] prior to the Commencement Date or appointment

[50%] of the then unpaid Fees

Less than [2 days] prior to the Commencement Date or appointment or after the Commencement Date or appointment

[100%] of the then unpaid Fees

1       Client's obligations

1.1    The Client (or client’s legal guardians) will (and will ensure that any End User will):

1.1.1      ensure that the Engagement Form correctly describes the Client’s requirements and will inform the Supplier as soon as possible if any of the information set out in the Engagement Form is incomplete or inaccurate;

1.1.2      co-operate with the Supplier and its personnel in all matters relating to the Services;

1.1.3      ensure that the Client’s premises or any other premises where the Services are to be performed are at all times a safe working environment for the Supplier’s personnel and in particular the Client will:

1.1.3.1     ensure that all equipment is in good working order and that safe working practices are maintained at all times;1.1.3.2     provide adequate first aid facilities; and1.1.3.3     ensure that ventilation, temperature, lighting, and toilet, washing and rest facilities all meet legislative and regulatory health, safety and welfare requirements; and1.1.3.4     allow use of these facilities as required by the supplier

1.1.4      notify the Supplier immediately if it is aware of any issue which may impact the health or safety of the Supplier’s personnel or others arising from the provision of the Services;

1.1.5      provide the Supplier and its personnel with access to the Client's premises and other facilities as reasonably required by the Supplier for the performance of the Services;

1.1.6      provide the Supplier and its personnel with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

1.1.7      obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start;

1.1.8      keep and maintain all materials, equipment, documents and other property of the Supplier (the Supplier Materials) at the Client's (or End User’s) premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorisation; and

1.1.9      notify the Supplier immediately if it becomes aware that it is in breach of any of the obligations under this clause 4.1.

1.2    If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Client or End User or any failure by the Client or End User to perform any relevant obligation (including those set out in clause 4.1) (Client Default):

1.2.1      the Supplier will without limiting its other rights or remedies have the right to suspend performance of the Services until the Client remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations to the extent the Client Default prevents or delays the Supplier’s performance of any of its obligations;

1.2.2      the Supplier will not be liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this clause 4.2; and

1.2.3      the Client will reimburse the Supplier upon request in writing for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Client Default.

Throughout your time with the OT you are able to withdraw your consent at any time. The most important agreement we make between eachother is our mutual consent to engage in the sessions. Should your child be unable to consent and you are happy to consent in their best interests then the session will continue as long as is appropriate to do so. Distress is common with new people and some assessments may be cause discomfort, however observing your childs presentations and being aware of their boundaries is paramoutn for a successful Theraputic relationship.

Subject to cancellation policy regarding payment.